Accessibility
1. Our commitment
Personal Touch Placement Services (“we,” “our,” “us”) is dedicated to ensuring that everyone—regardless of disability—can access the information and services on personaltouchplacementservices.com. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and to comply with the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and other applicable accessibility laws.
2. Measures we take
| Area | Actions & Controls |
|---|---|
| Governance | • Accessibility is baked into our design, development, and QA workflows. • We review new content and features for compliance before release. |
| Technology | • Semantic HTML5 landmarks and ARIA roles improve screen-reader navigation. • Color-contrast ratios are tested to meet WCAG 2.1 AA thresholds. • Keyboard-only navigation is validated across all interactive elements. |
| Third-Party Tools | • We employ the AccessYes™ widget, which adds user-selectable adjustments (contrast toggles, font sizing, spacing, highlight links, pause animations, and more). • The widget is tested on major browsers and mobile platforms. |
| Testing | • Automated scans (WAVE®, Axe®, Lighthouse) run on each deployment. • Manual audits with screen readers (NVDA, JAWS, VoiceOver) complement automated tests. |
| Training & Culture | • Developers and content editors receive annual accessibility training. • We encourage an accessibility-first mindset company-wide. |
3. Compatibility & technical specifications
Our site works with recent versions of Chrome, Edge, Firefox, Safari, and mainstream mobile browsers. Some older browsers or assistive technologies may not fully support all widget functions; if you encounter difficulty, please contact us (see Section 6).
4. Known limitations
Although we continually improve, you may still find:
- Third-party embeds (e.g., maps, videos, forms) that we cannot fully control.
- PDFs created by outside sources that may not be fully tagged for accessibility.
We monitor these areas and offer accessible alternatives on request.
5. Ongoing improvement
Accessibility is a journey. We schedule quarterly audits, track issues, and publish remediation roadmaps. Major updates to this statement will be posted on this page and logged in our changelog.
6. Feedback & assistance
If you experience barriers or have suggestions:
- Email: bruce@personaltouchplacementservices.com
- Phone/Text: (661) 313-8366 (Mon–Fri 8 a.m.–5 p.m. PT)
- Mail: Accessibility Coordinator, Personal Touch Placement Services, 18723 Via Princessa #1166, Santa Clarita, CA 91387
We aim to acknowledge feedback within two business days and resolve issues as soon as practicable, generally within 10 business days.
7. Enforcement procedure
Should you believe we are not meeting accessibility requirements, you may file a formal complaint with the U.S. Department of Justice Civil Rights Division or the California Department of Fair Employment and Housing. We encourage you to contact us first so we can address the matter promptly.